Geraldine Mulhern

East Surrey & West Sussex Letting Expert

With over 25 years’ experience in property inventory services, condition reports, and lettings support, I bring a detailed, practical approach to managing and protecting rental homes. My background has given me a strong understanding of how properties perform over time, what landlords need to stay compliant, and how clear communication supports better outcomes for everyone involved.

I work with a people-first mindset, placing real value on transparency, proactive communication, and reliability. My aim is always to make the lettings process clear, well-managed, and stress-free, whether I’m supporting a landlord, tenant, or professional partner.

My experience sits at the point where property condition, compliance, and day-to-day tenancy management meet. Having spent many years specialising in inventories and condition reporting, I understand the importance of accuracy, documentation, and evidence-led decision-making throughout a tenancy. This means landlords benefit from a clear picture of their property’s condition at every stage, from preparation and check-in through to ongoing management and check-out. It also supports fair outcomes for tenants and reduces the likelihood of disputes, delays, or uncertainty later on.

Compliance is central to how I work. I stay up to date with current legislation, safety requirements, and best practice, ensuring landlords meet their legal obligations while protecting the long-term value of their investment. I take the time to explain what is required, why it matters, and how it applies in practical terms, rather than relying on generic advice.

I also place strong emphasis on communication and time management. Landlords and tenants alike value timely updates, clear explanations, and knowing what to expect next. I manage workloads carefully to ensure instructions are completed within agreed timescales and that nothing is left unresolved or unclear.

Working as part of The Letting Experts allows me to combine local, personal service with the strength of a wider professional network. This means landlords benefit from both hands-on support and access to broader expertise across lettings, compliance, and property management.

Lettings is ultimately a people-focused profession, and that’s particularly true at a local level. I enjoy working within East Surrey & West Sussex, because strong relationships, trust, and reputation really matter here. Being active in the local property community means I understand the types of homes in the area, tenant demand, and the expectations of local landlords. It also allows me to build long-term working relationships with contractors, suppliers, and other professionals, which helps tenancies run more smoothly and issues get resolved quickly. Supporting landlords and tenants locally isn’t just about managing properties, it’s about contributing to a well-run, professional rental market where people feel supported and informed.

Every instruction starts with a clear, honest conversation about your property, your goals, and your expectations. I assess suitability, discuss compliance requirements, and outline the most effective approach for letting or managing your home. I provide practical guidance on presentation, condition, and safety requirements to ensure your property is ready for the market and compliant from day one. Properties are marketed clearly and professionally to attract suitable tenants, with accurate descriptions and transparent information that supports informed decision-making.

Tenant suitability is assessed through thorough referencing and affordability checks, with clear communication throughout the process to ensure expectations are aligned from the outset. Throughout the tenancy, I provide consistent oversight, clear record-keeping, and timely communication, helping prevent issues from escalating and ensuring landlords and tenants feel supported.

I’m proud to work with The Letting Experts and always happy to talk through how I can support you, whether you’re a landlord, tenant, or simply exploring your options in the local lettings market.